eFACiLiTY® Helpdesk and Knowledgebase automates the helpdesk ticketing process with defined SLAs ensuring world-class service experience to customers/employees/occupants. The helpdesk software manages the workflow of registering, assigning & resolving all service requests and problems reported in a facility or an organization. The complete history of actions taken, events, follow-ups, messages exchanged, response times, and user feedback can be tracked via the system that helps in the analysis and improvement of the helpdesk and call resolution functions.

eFACiLiTY® Helpdesk and Knowledgebase puts all the configurable service request details in a single place i.e., a centralized helpdesk solution to ensure resolving support requests is seamless and more convenient for your team.

The custom workflows of eFACiLiTY® facilitate user to configure any required service/call type, categories & sub-categories to assign requests/issues/services to the respective team and team members to resolve within defined SLAs.