Instant Feedback System
The occupants/employees of buildings don’t report the problems they see in the toilets/cafeterias/common areas or give feedback/suggestions to improve the services owing to reasons like not knowing whom to report to, or due to the efforts needed to raise a complaint, or just due of sheer lack of interest. This leads to the need for doing frequent monitoring/inspections involving additional manpower and a lot more efforts to maintain the facility at its best.
Our eFACiLiTY® Instant Feedback System makes it super friendly for the occupant to report a problem in a single click or give their feedback thereby making life easy for the facility managers to improve the standards.
Instant Feedback with Smart IoT
One-touch feedback or service calls/requests/problem recording can be achieved by installing Smart IoT buttons at various locations in the facility like inside the toilets, cafeteria serving areas, workspaces, etc.
The eFACiLiTY® Instant Feedback System helps facility managers to significantly enhance the quality of their services while saving manpower costs and enhancing occupant experience.
Instant Feedback System – Key Features
- Collect Instant Feedback via Wall-display Panels / Tablets / Kiosks / Smart IoT Buttons / QR-Codes etc.
- Optional Access Card or NFC / Smart Phone authentication for getting user information
- Site / Area / Location / Facility Type specific feedback configurations
- Feedback analytics via dashboards based on the average rating of all feedbacks and transactional reports
- SLA monitoring and corrective action updates to the requestor through helpdesk integration
- Templates with user-definable texts, questions, feedback ratings and background images based on location & feedback
- Instant Email / SMS / WhatsApp notifications on receipt of negative/positive feedback
- Capture general feedback and complaints at retail outlets, showrooms, service centres, banks, visitor lobbies, etc.
- Monitor the workflow of managing poor feedback and issues reported till the corrective actions are fully completed within the defined SLA
eFACiLiTY® Smart Facility App
Collect meaningful feedback from occupants instantly with eFACiLiTY® Smart Facility App!
- Site/Area/Location-based feedback
- QR codes scanning to provide feedback making it precise and auto-assign to respective staff
- Raise helpdesk calls/work orders against negative feedback
- Real-time feedback dashboard
- Configurable SMS/app notification/WhatsApp messages
