Instant Feedback System

The occupants/employees of buildings don’t report the problems they see in the toilets/cafeterias/common areas or give feedback/suggestions to improve the services owing to reasons like not knowing whom to report to, or due to the efforts needed to raise a complaint, or just due of sheer lack of interest. This leads to the need for doing frequent monitoring/inspections involving additional manpower and a lot more efforts to maintain the facility at its best.

Our eFACiLiTY® Instant Feedback System makes it super friendly for the occupant to report a problem in a single click or give their feedback thereby making life easy for the facility managers to improve the standards.

IFS Kiosk

Instant Feedback with Touch-panels/Kiosks

Good looking wall-mounted touch-panels/kiosks can be installed in areas like toilets, cafeterias, workspaces, lobby and other common areas which can display

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IFS

Instant Feedback with Smart IoT

One-touch feedback or service calls/requests/problem recording can be achieved by installing Smart IoT buttons at various locations in the facility like inside the toilets, cafeteria serving areas, workspaces, etc.

IFS

Instant Feedback with QR-code Posters

eFACiLiTY® also has provisions to create good looking location-specific Graphic Posters with QR codes. These posters can be pasted in all areas of the facility to

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The eFACiLiTY® Instant Feedback System helps facility managers to significantly enhance the quality of their services while saving manpower costs and enhancing occupant experience.

Instant Feedback System – Key Features

  • Collect Instant Feedback via Wall-display Panels / Tablets / Kiosks / Smart IoT Buttons / QR-Codes etc.
  • Optional Access Card or NFC / Smart Phone authentication for getting user information
  • Site / Area / Location / Facility Type specific feedback configurations
  • Feedback analytics via dashboards based on the average rating of all feedbacks and transactional reports
  • SLA monitoring and corrective action updates to the requestor through helpdesk integration
  • Templates with user-definable texts, questions, feedback ratings and background images based on location & feedback
  • Instant Email / SMS / WhatsApp notifications on receipt of negative/positive feedback
  • Capture general feedback and complaints at retail outlets, showrooms, service centres, banks, visitor lobbies, etc.
  • Monitor the workflow of managing poor feedback and issues reported till the corrective actions are fully completed within the defined SLA
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eFACiLiTY® Smart Facility App

Collect meaningful feedback from occupants instantly with eFACiLiTY® Smart Facility App!

  • Site/Area/Location-based feedback
  • QR codes scanning to provide feedback making it precise and auto-assign to respective staff
  • Raise helpdesk calls/work orders against negative feedback
  • Real-time feedback dashboard
  • Configurable SMS/app notification/WhatsApp messages
  • Instant Feedback System
  • Instant Feedback System
  • Instant Feedback System

Available on App Store and Google Play

apple Store
  • Instant Feedback System
  • Instant Feedback System
  • Instant Feedback System

eFACiLiTY® Instant Feedback Kiosk App

Designed to maximize occupant response rates, gather insights into facility users’ overall experience for making more informed decisions!

  • Attractive and easy-to-use interface
  • Employee Access Card/NFC-Smart Phone integration
  • Set up location-specific (washrooms, cafeteria, reception, etc.) feedback questions
  • Auto-create helpdesk calls against feedbacks registered for quick actions
  • Reduce operational/maintenance costs through instant corrective action for faulty equipment
  • End-users/occupants can leave comments against negative feedback provided
  • Real-time feedback dashboard

Watch Video

Short videos to explain our software’s unique features

Short videos help in bringing out the unique features and screenshots of various modules which are explained in detail

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Download Presentation

Our interactive PPT with detailed information on our product

The presentation details the key features of various modules and provides an overview of our product

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Online Demo

Register for an interactive online demo session

In this interactive demo session, you will get a guided and complete overview of all the features and functionalities of eFACiLiTY®

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