eFACiLiTY® provides a comprehensive service desk management solution that supports Incident management, Change management, Request management, Problem management, Concierge service and much more. It helps the facility owners to centralize the service requests/needs of the building occupants at one point by enabling the users to raise instant one-touch helpdesk tickets/work orders and also register their feedback with a single touch.

Helpdesk and Knowledgebase
Helpdesk and Knowledgebase
Centralized helpdesk solution automatically assigns & monitors reported complaints with customizable forms & workflows
Instant Feedback System
Instant Feedback System
Collect feedback from occupants and raise helpdesk calls through web, mobile and kiosk devices, customizable user interfaces

Clients