FAQs

FAQs2024-11-01T17:07:38+05:30
  • Enterprise IWMS / CAFM software
What are your license and service models, e.g., perpetual, rentals, SaaS, etc.?2020-04-22T11:50:06+05:30

Our licenses are based on the number of users, modules, sites, and organizations.

eFACiLiTY® is the only application that offers unlimited sites and user licenses for large implementations

Our licensing models are as below:

  • On-premise Perpetual
  • On-premise Rental
  • Cloud Hosted Perpetual
  • Cloud Hosted Rental
Do I get any free trial?2020-04-22T11:45:25+05:30

Yes, free trials are available for a limited time which allows you to experience the software hands-on.

How do you rate eFACiLiTY® against other global enterprise-IWMS/CAFM products?2020-04-22T11:47:41+05:30

eFACiLiTY® is in the market since 2004 and over these years eFACiLiTY® has been time tested with all sizes of clients with enormous data volumes and user loads. We have several Fortune 500 and Government clients using the software as well as small and medium companies. eFACiLiTY® is a comprehensive solution – a one-stop solution for all your facility management and integrated workplace management needs.

eFACiLiTY® is the best bet irrespective of whether you are planning a massive global implementation or a small local implementation.

eFACiLiTY® is constantly upgraded to the latest technologies and features and over the years we have replaced several expensive to maintain CAFM/IWMS installations for a variety of clients seamlessly.

Does eFACiLiTY® support multiple Time Zones, Languages and Currencies?2020-05-14T11:20:19+05:30

Yes. eFACiLiTY® is a fully globalized software and supports multiple time zones, languages and currencies. Right-to-left control across the application is supported for languages like Arabic & Hebrew. The masters can be stored in multiple languages making it most suitable for global implementations.

Can eFACiLiTY® be implemented for multi-tenanted facilities like Business Parks, Airports, Residential Complexes & Shopping Malls?2020-04-22T11:55:07+05:30

Yes. eFACiLiTY® supports creating multiple organizations, multiple locations and you can provide access to your end-customers as well.

Is there a mobile app for eFACiLiTY®?2020-04-27T14:42:25+05:30

eFACiLiTY® Smart Facility App is the most comprehensive CAFM/IWMS app available today in the market providing a similar look and feel for both Android and iOS platforms (native for each platforms) making it super easy for implementation.

Click on this to know more about Smart Facility App features.

Does eFACiLiTY® support Green Building Standards & help in getting Certified?2020-04-22T12:29:31+05:30

eFACiLiTY® Environmental Sustainability Dashboards is one of its kind dashboards. It provides the managers with a high-level view of the energy utilization, water consumption, indoor environmental quality, outdoor parameters, green power generation, carbon footprint calculation and monetary savings with drill-downs for more detailed analysis. The intuitive management dashboards can be displayed on large screens to create occupant awareness towards saving natural resources, reducing carbon emissions and their own well-being and we believe it is a must-have tool for the facility managers of green buildings and large facilities.

eFACiLiTY® helps in integrating your building to Arc Skoru platform that benchmarks buildings’ performance against all similar buildings across the globe.

In fact, the eFACiLiTY® building, the software development centre of SIERRA has been rated as the World’s 2nd highest-ranking green building under the USGBC’s LEED NC v2009 green building rating system. It is also India’s highest-ranking building under the IGBC’s Green New Buildings rating system.

Does eFACiLiTY® help in improving the Health and Well-being of the occupants? Does it help in obtaining WELL or Fitwel certifications?2020-04-22T12:02:09+05:30

Absolutely. eFACiLiTY® is the only CAFM / IWMS tool that has an exclusive module built around the

WELL and Fitwel certification requirements dedicated to the Health and Well-being of the building occupants. The Health & Well-being module of eFACiLiTY® is built to encourage healthy foods consumption, improving physical activity, promoting health awareness and helps in meeting many of the certification requirements.

Tell me more about your Post-Implementation Support and Service Level Agreement (SLA)?2020-04-22T12:03:30+05:30

eFACiLiTY® is a highly evolved and stable product that lets users access the application with minimal training which results in reduced support needs. However, we have a large team of dedicated support specialists to provide comprehensive support to our warranty and annual maintenance (AMC) customers, covering both technical and functional aspects with tight SLAs.

What industries benefit from an IWMS system?2025-05-26T12:46:01+05:30

Organizations in healthcare, corporate offices, manufacturing, government facilities, retail, education, hospitality, real estate, transportation & logistics, and energy & utilities use IWMS software solutions to optimize operations. These industries leverage IWMS for various purposes, including space management, asset tracking, facility maintenance, energy optimization, and operational efficiency, ultimately improving productivity, reducing costs, and ensuring seamless management of complex facilities and resources.

What makes eFACiLiTY® different from other IWMS solutions?2025-05-26T14:10:40+05:30

eFACiLiTY® stands out as a top IWMS software solution for several reasons:

  • Comprehensive & Mature: With 35+ integrated modules, eFACiLiTY® offers one of the most complete IWMS & CAFM solutions on the market, making it both holistic and deeply embedded in facility management.
  • Cost-Effective & ROI-Focused: eFACiLiTY® provides better ROI due to its ability to customize solutions, ensuring companies can scale efficiently without unnecessary expenditures.
  • Trusted Expertise: Backed by 2 decades of experience, eFACiLiTY® is a mature product that provides superior post-implementation support, ensuring long-term customer satisfaction.
  • Flexible Engagement Models: Available in SaaS, private cloud, or on-premise models, eFACiLiTY® adapts to different IT infrastructures and business needs.
What is an IWMS software solution and how does it improve facility management?2025-05-26T14:11:53+05:30

An IWMS software solution (Integrated Workplace Management System) is a comprehensive tool designed to streamline and centralize facility management operations. By integrating multiple functionalities such as asset management, space planning, maintenance scheduling, and workplace optimization, IWMS solutions help organizations increase efficiency, reduce costs, and enhance productivity. Through real-time data and automation, IWMS systems improve decision-making, ensure proper asset upkeep, and optimize workspace usage, making it easier for facility managers to maintain a productive environment.

What Industries can benefit from using an IWMS software solution like eFACiLiTY®?2025-05-26T14:13:02+05:30

Many industries can leverage an IWMS software solution to optimize facility and asset management processes. Some key sectors include:

  • Corporate Offices: Improve space utilization, employee experience, and maintenance management.
  • Healthcare: Manage hospital assets, track equipment maintenance, and optimize workspace for patient care.
  • Manufacturing: Automate maintenance processes and ensure uptime for critical equipment and machinery.
  • Education: Streamline the management of campus spaces, assets, and resources for better operational efficiency.
  • Government & Public Sector: Track facilities, manage large spaces, and ensure compliance with regulatory standards. By implementing an IWMS system like eFACiLiTY®, these industries can reduce costs, improve operational efficiency, and maintain a safer, more productive environment.
1. What is the difference between CMMS and CAFM?2025-10-04T20:12:52+05:30

A CMMS (Computerized Maintenance Management System) focuses on maintenance operations, including asset tracking, work order management, and preventive maintenance. A CAFM (Computer-Aided Facility Management) focuses on space planning, resource allocation, and workplace optimization. Modern solutions like eFACiLiTY® IWMS integrate both capabilities into a single platform for comprehensive facility management.

2. How does automated facility management help businesses reduce costs?2025-10-04T20:14:09+05:30

Automated facility management systems, such as CMMS and IWMS, help businesses reduce emergency repairs, extend asset lifecycles, and optimize space usage. By automating repetitive tasks and leveraging real-time data, organizations improve resource allocation and achieve significant cost savings.

3. What is the difference between IWMS, CMMS, and CAFM?2025-10-04T20:14:59+05:30
  • CAFM emphasizes asset management and resource allocation.
  • CMMS primarily focuses on maintenance management and asset upkeep.
  • IWMS provides a comprehensive, integrated platform for managing real estate, space, assets, energy, and workplace services.
4. How does facility management software improve workplace efficiency?2025-10-04T20:15:51+05:30

Facility management software centralizes data, automates tasks, and integrates maintenance, asset tracking, and space planning. This reduces administrative overhead, improves workplace coordination, and ensures facilities are operationally optimized, enhancing both efficiency and productivity.

5. What are the key benefits of facility management software?2025-10-04T20:16:55+05:30
  • Streamlines maintenance operations with automation
  • Optimizes space and resource utilization
  • Reduces energy costs and operational inefficiencies
  • Provides real-time analytics for better decision-making
  • Enhances compliance and improves asset lifecycle management
1. What is IWMS?2025-10-07T21:13:05+05:30

An Integrated Workplace Management System (IWMS) is software that centralizes space, real estate, facility, and workplace services into a single platform. It improves operational efficiency, reduces costs, and enables smarter decision-making through automation and real-time insights.

2. How does IWMS improve operational efficiency?2025-10-07T21:13:44+05:30

IWMS improves efficiency by centralizing data, automating workflows, and integrating multiple workplace functions like space booking, asset tracking, and maintenance scheduling. This helps organizations reduce manual work, improve resource utilization, and streamline operations.

3. What are the key benefits of implementing IWMS?2025-10-07T21:14:20+05:30
  • Enhances employee experience with self-service tools
  • Optimizes space and asset utilization
  • Reduces energy consumption and supports sustainability goals
  • Improves decision-making with real-time analytics
  • Simplifies compliance and reporting across facilities
4. Is IWMS suitable for hybrid workplaces?2025-10-07T21:15:09+05:30

Yes. IWMS solutions like eFACiLiTY® are designed for hybrid work environments, enabling flexible desk booking, collaboration space management, and real-time occupancy insights. It helps employees and facility managers coordinate efficiently across on-site and remote setups.

5. How does IWMS support sustainability and ESG goals?2025-10-07T21:15:39+05:30

IWMS integrates with IoT sensors and workplace analytics to track energy consumption, space usage, and carbon footprint. By enabling data-driven reporting, organizations can reduce waste, cut energy costs, and meet sustainability and ESG compliance objectives effectively.

How does CMMS help improve work order management?2025-10-07T21:25:05+05:30

CMMS simplifies work order creation, assignment, and tracking, helping teams prioritize critical issues and complete tasks faster.

What is the difference between CMMS and EAM?2025-10-07T21:25:44+05:30

CMMS is designed for operational maintenance needs, while EAM includes broader functions like procurement, financial tracking, and long-term asset planning.

Can CMMS help with compliance reporting?2025-10-07T21:26:21+05:30

Yes, CMMS provides detailed logs and automated reports to ensure your organization meets regulatory requirements.

What is CAFM software, and how does it save costs in the Middle East?2025-10-08T20:50:02+05:30

CAFM (Computer-Aided Facility Management) software digitizes maintenance, space, and resource management. By enabling preventive maintenance, workflow automation, and real-time analytics, it reduces operational costs while improving facility optimization and energy efficiency.

How do Middle Eastern companies benefit from facility management software?2025-10-08T20:46:10+05:30

Companies use CAFM to boost operational efficiency, streamline workflows, and optimize asset lifecycle management. This leads to lower labor and energy costs, better space utilization, and measurable cost reduction strategies across facilities.

Is CAFM software suitable for labor camps and business parks?2025-10-08T20:46:57+05:30

Yes. CAFM adapts to various facility types, including labor camps and corporate business parks. It supports visitor and contractor management, space planning, and compliance tracking, helping organizations achieve facility optimization and long-term operational savings.

What is space management in facilities management?2025-10-09T10:05:46+05:30

Space management in facilities management is the practice of planning and optimizing desks, meeting rooms, and shared areas. An IWMS (Integrated Workplace Management System) or flexible workplace management system supports this with real-time booking, utilization analytics, and digital floor plans.

Why is a flexible workplace management system important?2025-10-09T10:06:57+05:30

Hybrid work changes daily. A flexible IWMS (Integrated Workplace Management System) adapts space allocation, service delivery, and visitor coordination in real time, helping reduce costs and improve employee satisfaction.

Is IWMS suitable for small or mid-sized organizations?2025-10-09T10:07:38+05:30

Yes. IWMS (Integrated Workplace Management System) software is modular, so small and mid-sized businesses can start with basics like desk booking, occupancy insights, and visitor management, and later scale into enterprise-level workplace management features.

What is Enterprise Asset Management (EAM) software?2025-10-09T12:32:27+05:30

Enterprise Asset Management (EAM) software is a system that manages the entire lifecycle of physical assets. IT manages assets from acquisition and operation to maintenance and retirement. It helps organizations optimize asset performance, reduce downtime, and control maintenance costs.

What does EAM mean in manufacturing?2025-10-09T12:33:08+05:30

In manufacturing, EAM refers to the strategic management of production assets such as machinery, equipment, and plant facilities. It ensures reliable operations, minimizes unplanned downtime, and integrates with systems like CMMS, IWMS, or IoT platforms to maximize efficiency.

What is the purpose of EAM?2025-10-09T12:34:14+05:30

The purpose of EAM is to extend asset life, improve utilization, and lower operating costs through proactive, data-driven maintenance and planning. It aligns asset performance with business goals, ensuring both productivity and compliance.

What is a CMMS system implementation?2025-10-09T13:02:47+05:30

A CMMS implementation involves setting up software to manage maintenance, track assets, and streamline operations for SMBs.

How can eFACiLiTY® CMMS help SMBs?2025-10-09T13:07:09+05:30

eFACiLiTY® simplifies CMMS rollouts with easy-to-use tools, strong data management, and scalable asset maintenance features.

What are the facilities management trends in 2025?2025-10-09T15:01:46+05:30

Expect wider use of advanced and interconnected facility management software like eFACiLiTY® IWMS and CAFM platforms that integrate AI-driven predictive maintenance, smart building systems, and sustainability reporting into one unified environment.

How long to see the benefits of facility management software?2025-10-09T15:02:29+05:30

Facility management softwares like eFACiLiTY® IWMS and CAFM benefit organizations differently based on factors such as facility size, complexity of operations, and key pain points. Typically, early wins appear within 30–60 days when addressing a specific high-pain point, while broader ROI emerges over 6–12 months as integrations and reporting mature.

What is the role of facility management?2025-10-09T15:03:17+05:30

An integrated facility management system ensures the built environment supports people, processes, and organizational goals. It covers asset care, maintenance, compliance, workplace services, and sustainability to keep operations reliable and occupants productive.

How do predictive maintenance with IWMS and CAFM software improve workplace efficiency?2025-10-09T15:03:46+05:30

Predictive maintenance with IWMS and CAFM helps prevent equipment failures by addressing issues early. While IWMS focuses on long-term strategy and integration, CAFM software enhances workplace efficiency through better maintenance management and space optimization. Together, they streamline operations, reduce downtime, and boost overall productivity.

How does IWMS differ from CAFM or CMMS?2025-10-16T19:16:20+05:30

CAFM and CMMS focus on specific facility or maintenance functions. IWMS combines these with space, energy, and workplace services for a complete view.

Does IWMS support GCC sustainability goals?2025-10-15T15:00:57+05:30

Yes. Sustainability compliance with IWMS tracks energy, water, and other resources, ensuring compliance with green building codes and sustainability frameworks.

Is IWMS suitable for mid-sized organizations?2025-10-15T15:02:20+05:30

Absolutely. IWMS delivers ROI at different scales. Smaller organizations can adopt core modules and expand gradually.

How can GCC organizations implement IWMS and maximize ROI?2025-10-15T15:02:50+05:30

Implementation starts with identifying core business needs and rolling out IWMS modules in phases. ROI comes from reduced operating costs, better energy efficiency, and improved employee experiences, which quickly outweigh initial investments.

1. What is CAFM in smart buildings?2025-10-21T12:03:22+05:30

CAFM, or Computer-Aided Facility Management, is software that integrates data from building systems, assets, and IoT devices into a single platform. It helps facility managers monitor operations, schedule maintenance, and improve efficiency.

2. How does CAFM improve maintenance?2025-10-21T12:00:16+05:30

CAFM supports preventive maintenance by scheduling tasks based on asset usage and compliance needs. This reduces equipment breakdowns, extends asset life, and minimizes costly downtime.

3. Can CAFM help reduce energy costs?2025-10-21T12:01:08+05:30

Yes. CAFM uses dashboards and analytics to track energy consumption, identify inefficiencies, and guide strategies that reduce waste and support sustainability goals.

4. How does CAFM support sustainability in smart buildings?2025-10-21T12:02:07+05:30

CAFM centralizes energy, water, and IAQ data from BMS/meters, flags anomalies, and turns them into scheduled tasks that cut waste. It aligns HVAC/lighting to real occupancy, enforces preventive maintenance on energy-intensive assets, and produces audit-ready reports for LEED/WELL/ISO 50001. The result: lower utilities and carbon, healthier spaces, and verifiable progress toward green-building goals.

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SIERRA ODC Private Limited
“eFACiLiTY”, #6 (SF. 218/2A),
Annamalai Industrial Estate,
Kalapatti, Coimbatore – 641 048, INDIA.
Tel: +91-422-7115566, +91-936 322 0483

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