Facility Management Services.
Sodexo India, the Indian subsidiary of the French conglomerate Sodexho Alliance, the world leader in food and facility management services manages more than 300 sites in India providing facility management related services to their clients. Sodexo wanted to setup a central data center and so looking for web based software that is quite fast and flexible to use and cater to their growing needs. Monitoring of the physically distributed sites, ensuring fast response, customer satisfaction and streamlining the operations were the key requirements of Sodexo.
Sodexo found eFACiLiTY® interesting and evaluated the software thoroughly before procuring all the modules of the eFACiLiTY® – Enterprise Facilities Management Suite.
The eFACiLiTY® – Asset / Maintenance Management module manages all the assets present in all their client sites, tracks their warranty / AMC contract details, their maintenance schedules, costs & budgets, break–down history, inventory related to the assets and their purchase orders etc.
The periodic maintenance work orders are auto–generated by the system reducing the planning requirement and tracks the cost involved, labor involved and spares / tools requirement and scheduling.
The eFACiLiTY® – Helpdesk and Knowledgebase module manages all the services requests and calls received, assigns it to the helpdesk operators / team to acknowledge and take necessary actions, raise work orders for solving any issues, gather feedback on completion of the request etc in a seamless manner ensuring user delight.
The completely web based and centralized system is accessible to all end–users of the facility for reporting problems and reviewing the status thereby reducing the calls to the call center.
The facility managers get KPI reports, alerts on escalations, alerts on lack of adherence to service level etc. to effectively manage the FM operations.
All the custom requirements expected by the users were implemented to enhance the user friendliness of the product and it is used effectively by Sodexo, India.